Responsible Gaming
Gaming Should Be Fun, Not a Source of Income
At William Hill, we believe that online casino gaming should be enjoyed as entertainment only. It is never a reliable way to earn money or solve financial problems. Casino games are designed with a house edge, meaning that over time, the casino will always have a mathematical advantage. Please gamble only with money you can afford to lose, and always set limits before you play.
Age Verification
In the United Kingdom, you must be 18 years of age or older to participate in online casino gaming. We take age verification seriously and conduct checks to ensure all players meet the legal age requirement. If you are under 18, please do not attempt to access casino services. Parents and guardians are encouraged to use parental controls and monitoring tools to prevent underage access.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the amount wagered
- Gambling to escape stress, anxiety, depression, or other negative feelings
- Neglecting family, work, education, or other responsibilities due to gambling
- Borrowing money or getting into debt to fund gambling
- Experiencing irritability or anxiety when trying to cut down or stop gambling
- Failed attempts to control, reduce, or stop gambling
- Relationships suffering because of gambling habits
- Feeling a need to gamble with increasing amounts to achieve the same excitement
If you recognise these signs, please reach out for support immediately.
Self-Help Tools & Responsible Gambling Features
William Hill and most licensed operators provide a range of tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Cap the amount you are willing to lose within a given timeframe
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Session Timers: Set automatic session time limits to help manage playtime
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Account Pause: Take a break from gambling for a set period
We encourage you to use these tools proactively. You can adjust these settings at any time through your account settings or by contacting customer support.
Support Organizations & Helplines
If you or someone you know is struggling with problem gambling, help is available. Below are trusted organizations in your region and internationally:
United Kingdom
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GamCare
Free, confidential support for problem gamblers and their families
www.gamcare.org.uk
Helpline: 0808 8020 133 (free and confidential) -
GamStop
The UK's national self-exclusion scheme. Register to self-exclude from all licensed online gambling operators simultaneously
www.gamstop.co.uk -
Gamblers Anonymous
Free peer support meetings for people with gambling problems
Helpline: 020 7384 3060
Other Regions
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Australia: Gambling Help Online
www.gamblinghelponline.org.au -
Canada: Responsible Gambling Council
www.responsiblegambling.org -
United States: National Council on Problem Gambling
www.ncpgambling.org
Helpline: 1-800-GAMBLER (1-800-426-2537) -
Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone Counselling: 0800-137 27 00 (free and confidential)
All of these organisations provide free, confidential advice and support.
If You Need Help, Please Reach Out
Problem gambling is a serious issue that can affect your mental health, relationships, finances, and overall wellbeing. There is no shame in seeking help. If you are experiencing difficulties with gambling, please contact one of the support organizations listed above immediately. Help is available 24/7, and all conversations are confidential.
Remember: You are not alone, and recovery is possible.